FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A BOOKING?


STEP 1)

PLEASE VISIT THE BOOK ONLINE PAGE AND SUBMIT ALL OF THE REQUIRED INFORMATION ON THE FORM. ALTERNATIVELY, YOU CAN GET IN TOUCH WITH SELINA VIA THE CONTACT PAGE.

STEP 2)

YOU WILL RECEIVE A RESPONSE WITHIN 24HRS CONFIRMING ALL DETAILS REGARDING YOUR BOOKING - INCLUDING DATE, TIME, LOCATION AND ANY OTHER SPECIAL REQUESTS.

STEP 3)

YOU WILL BE REQUIRED TO PAY A DEPOSIT TO SECURE THE BOOKING. THIS WILL BE DEDUCTED FROM YOUR FINAL BILL.

STEP 4)

AFTER THE DEPOSIT HAS BEEN PAID YOU WILL RECEIVE A RECEIPT AND BOOKING CONFIRMATION WITH ALL OF YOUR APPOINTMENT DETAILS.




OTHER


*SHOULD YOU HAVE ANY OTHER QUESTIONS THAT ARE NOT LISTED ABOVE THEN PLEASE GET IN TOUCH WITH SELINA VIA THE CONTACT PAGE* CONTACT




HOW LONG DOES IT TAKE TO GET A RESPONSE AFTER BOOKING ONLINE?


THE GENERAL RESPONSE TIME FOR EVERY ENQUIRY/BOOKING IS WITHIN 24 HRS.




DO I HAVE TO PAY A DEPOSIT FOR BOOKING?


SELINA REQUIRES A NON-REFUNDABLE DEPOSIT TO SECURE ALL BOOKINGS. THE DEPOSIT IS DEDUCTED FROM THE FINAL INVOICE AMOUNT.

DETAILS OF HOW TO MAKE THE DEPOSIT PAYMENT WILL BE PROVIDED ONCE THE BOOKING HAS BEEN ACCEPTED.




HOW SOON DO I NEED TO MAKE A BOOKING?


DUE TO HIGH DEMAND IT IS ALWAYS ADVISED TO BOOK AS EARLY AS POSSIBLE TO AVOID DISSAPOINTMENT.

APPOINTMENTS ARE SOMETIMES AVAILABLE SHORT NOTICE SO PLEASE ALWAYS BE SURE TO GET IN TOUCH VIA THE CONTACT PAGE.




WHEN DO I PAY THE FINAL BALANCE?


THE FINAL BALANCE MUST BE PAID IN CASH ON THE DAY OF YOUR APPOINTMENT. ALTERNATIVELY, IF YOU WOULD PREFER TO PAY VIA PAYPAL OR CREDIT CARD - PAYMENT MUST BE RECEIVED 72 HRS BEFORE THE APPOINTMENT DATE.




WHAT METHODS OF PAYMENT DO YOU ACCEPT?


SELINA PREFERS CASH PAYMENTS BUT ALSO ACCEPTS PAYPAL AND BANK TRANSFERS.




WHICH MAKEUP PRODUCTS DO YOU USE?


SELINA USES A WIDE RANGE OF HIGH-END MAKEUP PRODUCTS SPECIFICALLY SELECTED FOR EACH CLIENTS PREFERANCE AND SKIN TYPE. SHE IS CONSTANTLY REASEARCHING AND INVESTING TO ENSURE THAT SHE IS ALWAYS USING THE FINEST AND MOST CURRENT PRODUCTS/ BRANDS ON THE MARKET.




WHERE ARE YOU ABLE TO TRAVEL?


SELINA IS A MOBILE MAKE-UP ARTIST. SHE IS BASED IN THE ESSEX/LONDON AREA BUT IS HAPPY TO TRAVEL ANYWHERE IN THE UK AND ALSO WORLDWIDE.

PLEASE NOTE THAT PRICES MAY VARY DEPENDING ON LOCATION.




HOW LONG DOES IT TAKE TO APPLY THE MAKEUP?


• FULL FACE GLAM MAKEUP - 45 to 60 MINS

• BRIDAL MAKEUP - 60 to 90 MINS

• BRIDAL TRIAL - 60 MINS




HOW LONG WILL THE MAKEUP LAST?


SELINA IS CONFIDENT THAT HER MAKEUP WILL LAST FOR A MINIMUM OF 18 HRS.

SHE WILL ENSURE THAT YOUR SKIN IS PREPPED AND SEALED WITH PRODUCTS SPECIFICALLY DESIGNED FOR ENSURING BOTH HIGH PERFORMANCE AND LONGEVITY IN ALL TEAR, SWEAT AND WEATHER CONDITIONS.




WHAT SHOULD BE DONE FIRST - HAIR OR MAKEUP?


IT IS ALWAYS ADVISED THAT HAIR IS DONE FIRST AS HEATED APPLIANCES/SPRAYS MAY AFFECT THE FINISHED MAKEUP.




DO YOU ALSO PROVIDE ANY HAIR SERVICES?


NO. SELINA SPECIALISES SPECIFICALLY IN MAKEUP – SHE DOES NOT OFFER ANY HAIR SERVICES.

SHE CAN HOWEVER PROVIDE RECCOMENDATIONS OF TOP QUALITY HAIR STYLISTS IF REQUESTED.




ARE YOU INSURED?


YES. IN THE EXTREMELY UNLIKELY EVENT THAT THERE ARE ANY MISHAPS, SELINA HAS FULL PUBLIC AND PRODUCTS LIABILITY INSURANCE TO THE VALUE OF £5,000,000.




I HAVE SENSITIVE SKIN, WILL YOUR MAKEUP BE SUITABLE FOR ME?


THE MAJOIRTY OF PRODUCTS SELINA USES ARE HYPO ALLERGENIC.

HOWEVER, IF YOU KNOW THAT YOU PREFER ANY SPECIFIC PRODUCTS THAT WORK BEST FOR YOU, THEN PLEASE HAVE THESE AVAILABLE AT THE APPOINTMENT AND SELINA WILL BE HAPPY TO USE THEM.




IM NOT EXACTLY SURE HOW I WOULD LIKE MY MAKEUP – CAN YOU GIVE ME SOME IDEAS?


SELINA ALWAYS RECOMMENDS THAT HER CLIENTS LOOK ON HER INSTAGRAM PAGE FOR ANY LOOKS THEY MAY LIKE.

SHE ALSO OFFERS MAKEUP TRIALS AND A CONSULTATION PRIOR TO THE APPOINTMENT.




WHEN DO YOU RECOMMEND A MAKEUP TRIAL TAKES PLACE?


ALL MAKEUP TRIALS ARE ADVISED TO TAKE PLACE UP TO 8-12 WEEKS PRIOR TO YOUR WEDDING DATE.




DO YOU HAVE EXPERIENCE WITH ETHNIC/ACNE/MATURE SKIN TYPES?


SELINA PRIDES HERSELF IN WORKING WITH A WIDE VARIETY OF CLIENTS AND HAS A VAST EXPERIENCE OF WORKING WITH PEOPLE OF ALL DIFFERENT ETHNICITIES AND SKIN TYPES.




DO YOU OFFER DISCOUNTS?


DISCOUNTS ARE AVAILABLE DEPENDING ON YOUR BOOKING CRITERIA (EG. THE NUMBER IN YOUR PARTY REQUIRING MAKEUP).

PLEASE GET IN TOUCH VIA THE CONTACT PAGE TO SEE IF YOU ARE ELIGABLE FOR A DISCOUNT.





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